It's been some time since i'm trying to understand the case management in PRPC. The concepts of WorkList, WorkGroup, WorkBasket are most confusing if not understood with some examples. Not to criticize any, i questioned many of my friends who has decent hands on experience in PRPC. But all that i get are vague answers or should i say theoritical answers. Spending lot of time on developer help, pdn etc, here is what i understood.
Before i blabber more, let me put down the definitions from PRPC here,
A workbasket is a named queue of open assignments that are not associated with an operator. A workbasket is defined by an instance of the Data-Admin-WorkBasket class.
A work group is an instance of the Data-Admin-WorkGroup class. A work group can identify a user who is a supervisor, and a set of workers and workbaskets that report to that supervisor.
Work Group creation screen(as in 6.1 version)