http://www.bigcinemas.com -- BIG FRAUD

I tried booking tickets at Big Cinemas, Ameerpet, Hyderabad through online booking on https://www.bigcinemas.com on 12 of July'12.

The booking process & show/seat selection went on smooth and i provided my credit card details on the website to confirm the booking. After some minutes of processing, its mentioned as "Some technical difficulties occurred during your booking process, Please check your email for confirmation.If you have not received any booking confirmation and your payment is deducted, Kindly contact us at support@bigcinemas.com for your refund." -- Mind you, i didn't click on Back or Refresh on the browser for this to happen.

I immediately mailed to above email id to receive this response on 14th July.

Dear Guest,

Warm Greetings from BIG Cinemas !

We appreciate you taking the time to contact us and share your query.

We are not able to trace the failed transaction with the details received from you.

We request you to please forward us your credit card/account statement or a screen shot of the same.

We strive to provide the best quality service and look forward to your continued patronage.

Sincerely,
BIG Cinemas Support Team

Good that i captured the transaction failure screen and so i reverted them with the required snapshot of the failed transaction on 17 July as,

Hi Team,

As requested, attached is the snapshot of the Rs.480 charged to Reliance Media Works Mumbai IN on 12/7/2012. The transaction happened exactly on 2012-07-12:16:32:47

Kindly refund the amount at the earliest.

Regards.

Then after i received this mail from them on the same day.

Dear Thrinath Jalamadugu,

Warm Greetings From BIG Cinemas.

We understand the value of your time and deeply regret the inconvenience caused. Our team is working assiduously and diligently to process your refund, and we shall update you on refund Confirmation, as soon as possible. In the interim period, we request you for your understanding and patience.

In case, you need further help or assistance please do write to us at support@bigcinemas.com.

Thank you for contacting Big Cinemas and we look forward to your continued patronage.

Sincerely,
BIG Cinemas Support Team.

After that, i didn't hear from them again. I dropped in a reminder on 27July for the related status and no response. Fed up with this mail communication, i called up the customer care numbers of Ameerpet, Hyderabad big cinemas to enquire about the same. But the guy on the other ends provided me a number 022 30978888 to find the quries related to the net booking stuff. I called this number some 10 times and yet no response. Wondering what to do!!!

Absolutely, idiotic behaviour from big cinemas. Being a reputed org. i didn't expect such a fraud from them. Bit of googling, i found this http://www.consumercomplaints.in/complaints/big-cinemas-c136234.html 

i'm not the only one to be cheated by these f***ing company.

Stay away from these frauds.